Category: Company updates

Our company updates blog category shares the latest business news, organisational changes, team promotions, new certifications, and important company announcements. Here you can find regular updates about our growth, achievements, milestones, and improvements across the business. We use this space to keep customers, partners, and visitors informed about what is happening within our company and how we continue to develop. Stay up to date with our latest company news, business updates, staff promotions, and professional certifications.

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Need Help Out of Hours? Mobility Hire Now Offers 24/7 Support

Need Help Out of Hours? Mobility Hire Now Offers 24/7 Support

We have some exciting news to share. Need Help Out of Hours? Mobility Hire Now Offers 24/7 Support, making it easier than ever to get assistance when you need it. From today, Mobility Hire customers can access round-the-clock support through our brand new 24/7 support line. Whatever time of day or night, a real person will always be there to answer your call.

Why We Launched a 24/7 Support Line

When it comes to mobility, we know that circumstances can change quickly. For those wondering, you might be thinking, “Do I need help out of normal hours?”—Mobility Hire now offers 24/7 support for just this reason. A question about whether a particular mobility scooter is right for you, or a relative could be discharged from hospital sooner than expected and you suddenly need to source a bed or equipment at short notice. These are real situations that do not always happen between nine and five, and we never want you to feel like help is out of reach when you need it most.

What Can the Support Line Help With?

Our 24/7 support line is there for any query or concern outside of our standard office hours. If you have any mobility hire issues and need help out of hours, support is available every day and night. Whether you need advice on choosing the right mobility scooter for hire, want to check availability, or simply want to talk through your options, you will always be greeted by a real person who will make sure your query is taken care of. No bots, no automated menus. Just a real person ready to help.

You Are Never on Your Own

Navigating mobility challenges can feel overwhelming at times, whether you are looking for the right solution for yourself or trying to make sure a loved one has everything they need. We understand that questions and concerns do not always wait for convenient moments, and the last thing anyone needs when they are already dealing with a stressful situation is to feel like they cannot get the help they need.
That is why having a real person at the end of the phone around the clock matters so much to us. It is not just about answering queries. It is about making sure that every Mobility Hire customer feels supported, reassured, and never alone in figuring things out. In fact, support is constant—Mobility Hire now offers 24/7 assistance if you need help, even out of hours. Whatever your situation, we are here.

Our Commitment to Our Customers

At Mobility Hire, our customers are at the heart of everything we do, and we are always looking for ways to further enhance the experience of choosing Mobility Hire. As part of our ongoing commitment, and because customers may need help or support at any time out of regular hours, our 24/7 offer is now here for everyone. The 24/7 support line is just one of a number of exciting enhancements we have planned over the coming months, so watch this space.

To reach our support team any time of the day or night, contact us.

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Achieving ISO 14001 Certification

Achieving ISO 14001 Certification

ISO 14001 Certified: Our Sustainability Commitment ISO 14001 Certified: Our Sustainability Commitment ISO 14001 Certified: Our Sustainability Commitment

What the accreditation means for us

We are excited to share that we have been awarded accreditation to ISO 14001. This internationally recognised standard sets out the requirements for an effective environmental management system. Gaining this accreditation shows our customers, partners, and communities that we are serious about reducing our environmental impact and improving performance in a structured way.

Why ISO 14001 matters

ISO 14001 certification is more than a badge. It is a framework that helps organisations:

  • Reduce environmental impact and lower greenhouse gas emissions
  • Improve resource efficiency for energy, water, and materials
  • Cut waste and pollution through better processes
  • Meet environmental laws and regulatory requirements
  • Embed continuous improvement into everyday operations

Achieving this standard aligns with our long term sustainability goals and strengthens trust among stakeholders who expect measurable action on environmental issues.

How we achieved certification

Gaining ISO 14001 accreditation required a clear plan and sustained effort across the business. Key steps included:

  • Developing a formal environmental policy that sets measurable targets
  • Completing a robust assessment of environmental risks and opportunities
  • Introducing practical controls and procedures to manage impacts
  • Training staff and building ownership across all teams
  • Putting monitoring and measurement in place to track progress

Undergoing an independent audit by an accredited certification body from the International Organization for Standardization to confirm compliance and effectiveness. These actions were combined with regular reviews so we could spot improvements and adapt quickly.

The role of our team

Our team made this possible. Their everyday commitment to doing the right thing, paying attention to small details, and suggesting improvements is how we reached this milestone. From front line staff to managers, people stepped up to change behaviours, update procedures, and measure what matters. This accreditation recognises that collective effort and the culture of responsibility we have built.

Our commitment to continuous improvement

Certification confirms where we are today but it also sets the direction for tomorrow. We will continue to:

  • Monitor performance and publish progress updates
  • Review objectives and raise targets where we can
  • Invest in technologies and practices that reduce environmental impact
  • Work with customers and suppliers to create shared sustainability gains

Continuous improvement is central to our environmental management system and will guide our actions in the months and years ahead.

For full details about the standard, see the ISO website.

 

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Mobility Hire Privacy Policy

Mobility Hire Privacy Policy

Horizon Mobility Limited is committed to safeguarding the privacy of our customers and visitors to the website www.mobilityhire.com, whilst also providing the highest possible standard of service and compliance with all relevant Data Protection laws. When an order is placed on the website or a customer accesses account information a secure environment is provided by using a secure server. The secure server uses Secure Socket Layering technology (SSL) software which encrypts all information you input before sending it to us. Encrypting it prevents other internet uses from gaining access to this information. We follow strict security procedures in the storage and disclosure of information which is given to us to prevent unauthorised access. This Privacy Policy details what personal information we collect and how we treat any personal data which we collect from you.

Who We Are

We are Horizon Mobility Ltd, registered in the UK, company number 05928981. Located in Tewkesbury, Gloucestershire. We hire out and sell a wide range of mobility products on the internet for delivery all over the UK. The website, www.mobilityhire.com, is owned and operated by us.

Any questions relating to data protection should be directed to the below address where possible:

Mobility House, Formal Industrial Park, Northway Lane, Tewkesbury, Gloucestershire, GL20 8GY

The Data We Collect & Why

When you make contact with us for a quotation or to place an order, we need to collect certain personal information to process this. The personal information we hold includes but may not be limited to Title, name, address, contact details such as telephone number and email address, payment details, correspondence with us, previous orders and other similar information. For Here to Help customers we will also need to collect your National Insurance number and applicable benefit entitlement.

We also collect special category data on health and medical conditions to enable us to supply you with zero-rated VAT on certain products if applicable.

Your card details are never stored onsite or in any human readable format, our computers use your card details to take payment automatically. When your online order arrives with us, we encrypt your card data using AES, a worldwide industry standard. No employees have access to any sensitive customer information. Your full card details cannot be read by any staff when purchasing online, they can only see the last four digits of your card you have used.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

Our legal bases for collecting and processing your data are:

  • The pursuits of our legitimate interests including providing, improving and promoting our services.
  • For contracts, including enquiries pursuant to a contract.
  • Complying with our legal obligations.
  • Analysing our website’s performance and solving any problems.

Cookies

Our website uses “cookies”, these are small files which ask permission to be stored on your device. They help the website to remember specific information about your visit and respond to you as an individual. Our cookies do not contain any sensitive personal information such as your name, address or payment details. Most web browsers automatically accept cookies, but you can decline cookies by modifying your browser settings. This may prevent you from taking full advantage and accessing all the content on a website.

We use cookies for the following purposes:

  • Function – Some cookies are essential for the website to operate correctly and as you would expect. If you opt to disable these cookies then you may not be able to access all of the content on our website.
  • Performance – Some cookies help to improve the speed and security of the website.
  • Ease of Use – Cookies can remember your settings during and between visits. These allow you to shop online and to view your account including saving you having to log in every time you visit our site.
  • Improvement – We utilise cookies to monitor our websites performance and to analyse how you use it. This ensures our ability to provide a quality experience and customise what we are offering you. They also allow us to identify any problems there might be and eliminate errors messages.
  • Third Party Cookies – Like most websites, our website uses third party cookies to deliver the best shopping experience we can. Including third party functionality on some pages, for example embedding a YouTube video to show you how a product works. We also use Google Analytics to collect anonymous data about how visitors use the site. None of the cookies from trusted third parties store sensitive personal information.

Storage & Security

We are committed to ensuring your data is secure. We take reasonable precautions and where possible to follow industry best practices to prevent unauthorised access or disclosure. These include physical, electronic and managerial procedures to safeguard and secure any information we collect online.

When an order is placed on our website or a customer accesses account information a secure environment is provided by using a secure server. The server uses Secure Socket Layering technology (SSL) software which encrypts all information you input before sending it to us. Encrypting it prevents other internet uses from gaining access to this information.

Your card details are never stored onsite or in any human readable format, our computers use your card details to take payment automatically. When your online order arrives with us, we encrypt your card data using AES, a worldwide industry standard. No employees have access to any sensitive customer information. Your full card details cannot be read by any staff when purchasing online, they can only see the last four digits of your card you have used.

Different retention periods apply for different types of data. We normally hold personal data for 10 years from the end of your contract or your last contract with us. This allows us to serve our customers in the best possible manner, process any product recalls and for VAT recording requirements.

 Mobility Hire Privacy Policy and Information Sharing

To provide our services it is sometimes necessary for us to share some of your information with our partners. Our partners include online payment processors, insures, credit providers and couriers. When we have a legal obligation to do so or to exercise our legal rights, we will also share information with government bodies and law enforcement agencies.

We do not share any of your data with third-parties for marketing purposes.

Links

When you click on any links on our website, they may direct you away from our website. In these instances, we are not responsible for the privacy policy of other sites and encourage you to exercise caution and to check their privacy policy.

Your Rights

Your rights include:

  • You have the right to ask us what personal data we hold about you
  • You have the right to ask up to update or amend any out of date or incorrect data
  • You have the right to ask us to delete the data we hold about you
  • You have the right, in certain circumstances, to ask us to restrict the processing of data, this means we would secure and retain the data for your benefit but not otherwise use it

If at any time you wish to exercise these rights above please contact us on 0800 111 6234, email us at [email protected] or write to us at the below address:

Horizon Mobility Ltd, Mobility House, Formal Industrial Park, Northway Lane, Tewkesbury, Gloucestershire, GL20 8GY.

We reserve the right to change this privacy policy at any time. Any changes or clarifications will, upon posting to the website, take immediate effect.