Condition of products to purchase

Our products that are available to purchase come in two categories:

New – Product is brand new and never been used.

Fleet – Product has been used but has been serviced and is in good condition. By choosing a Fleet product for your purchase you will benefit from a reduced purchase price.

Types of Delivery

Two delivery options are available for products purchased from us:

Standard Delivery – Your order will arrive with one of our delivery drivers between 8am-6pm Monday to Friday (excluding bank holidays), approximately 5-7 days after the order has been placed. You will be contacted by the office the day before your delivery is due to arrive with confirmation of a time slot.

It is important to note that with this type of delivery it is a “kerbside” delivery which means that the driver will unload your item(s) from the van but will not take the item into the property or set up the item. Some of the items can be very heavy and you may need to arrange assistance with moving and setting up the equipment once it has been delivered.

Our standard delivery service only applies to England and Wales. Areas outside of this may be available but would need to be discussed with our customer service team on 0800 111 6234 who will be able to provide a quote for this service.

Engineered Delivery – An engineered delivery includes a fully trained delivery driver delivering your products and will set up/assemble your product along with demonstrating how to use it correctly. Finally, any packaging is taken away so you don’t have to worry about disposal or recycling.

Our engineered delivery service only applies to England and Wales. Areas outside of this maybe available but would need to be discussed with our customer service team on 0800 111 6234 who will be able to provide a quote for this service.

Costs

There are two different costs associated with these types of deliveries:

Standard Delivery – Is free on all purchases above £40

Engineered Delivery – This cost is calculated based on the first part of the delivery postcode. By adding your chosen product to the basket at the beginning of the checkout process you will be able to access delivery cost and the delivery options that are available to you. There are set “standard” delivery days depending on your postcode, if these days are not convenient you have the option to select “other” day for delivery this includes same day, next day and weekend options. These are charged at a different rate to the standard delivery days.

Collection

We also offer collection from our premises if you would prefer. Collection is free of charge, but it does need to be arranged with our customer service team beforehand. Collection is available Monday to Friday from 9.00am to 5.00pm (excluding bank holidays). Call our customer service team on 0800 111 6234 to arrange your collection slot.

If you decide to go ahead with collection, you will need to bring along two forms of I.D. We accept any of the following:

• Passport
• Driving Licence
• A letter from the Department of Work and Pensions
• Utility Bill
• Bank Statement

VAT Disclaimer

If you are eligible to not pay VAT on your purchased item(s) we require a valid VAT Disclaimer form to be submitted within 7 days of your purchase, other the VAT will be charged for your order. If we then receive a valid VAT Disclaimer form and a VAT refund is authorised a £5 administration charge will be deducted to cover the time and cost for refunding the VAT.

Warranty

For new purchases we offer one years’ warranty

For fleet purchases we offer a three – month warranty. All powered fleet products are supplied with new batteries.

Terms and Conditions for Sale

To view our terms and conditions regarding purchases click here.