Insurance policy

Wheelchair Protection

All our wheelchairs are covered against loss or damage included in the hire price, providing this is not due to misuse but is subject to a £50 excess charge. This excess charge will be returned within 14 days of the safe return of the goods hired, less any charges for damage caused to the product.  If the damage or loss exceeds this sum and is not settled by a valid insurance claim then the balance will also be payable.


COLLISION DAMAGE WAIVER: You may choose to pay a fee of £5 on wheelchairs which will settle any excess on a successful insurance claim.

PLEASE NOTE: If a claim is made to the insurance company which they refuse to meet, then you will still be responsible for the costs of any damage, less the excess charge where the collision damage waiver has been taken out.

Fully comprehensive mobility scooter insurance

Please note: upholstery damage and/or small scratches will be chargeable as these are not covered on the insurance. This also applies if you have paid for a collision damage waiver, as this only applies to a successful insurance claim.

Horizon Mobility Ltd [HM] provide fully comprehensive insurance on their POWERED hire products, included in the hire price, subject to a £150 excess charge and will be returned within 14 days of the safe return of the goods hired, less any charges for damage caused to the product. If the damage or loss exceeds this sum and is not settled by a valid insurance claim then the balance will also be payable.


COLLISION DAMAGE WAIVER: You may choose to pay a fee of £30 on a power product, which will settle any excess on a successful insurance claim. The insurance is subject to the standard terms and conditions of the insurance company and can be inspected at Fish Insurance along with the KEY FACTS which will guide you through your options and needs

PLEASE NOTE: If a claim is made to the insurance company which they refuse to meet, then you will still be responsible for the costs of any damage, less the excess charge where the collision damage waiver has been taken out.

GET YOU HOME ASSISTANCE: Please note, in the event of an accident or breakdown, home cover is included as part of your insurance. This cover will reimburse you for legitimate and reasonable costs for the recovery of you and your vehicle back to your residence or original delivery address up to a maximum of 20 miles.

RECOVERY FROM PUNCTURES OR FLAT BATTERIES IS AN EXTRA £10