Engineered / Courier Delivery

When you rent from us, we take payment on a weekly or monthly basis depending on how long you require the equipment for.  Payments will be taken from the debit or credit card you used at the point of booking until you arrange collection. If you would like to change the card at any time please give the team a call on 0800 111 6234.  Our delivery procedure is detailed below.

Our Engineered Delivery Procedure

Each of our hire products come with a choice of delivery and collection options to suit you.  We provide same day delivery, next day delivery and even weekend deliveries.  The office will ring you the working day before to confirm your estimated delivery time.

• Your item or items will arrive with one of our trained delivery drivers who will set up your equipment for you and show you how it works.
• You can then use your equipment for as long as you require.
• Once the time comes for you to return the rental equipment to us give us a call to book this in.
• One of our drivers will arrive on the pre-arranged day to collect the equipment from you and return it back to us.

Our Courier Delivery Procedure

Each of our hire products come with a choice of delivery and collection options to suit you.  We provide same day delivery, next day delivery and even weekend deliveries.

Courier items ordered before 3pm will be available for next working day delivery.  Your item(s) will arrive in a custom-made box, which must be kept in order for the equipment to be returned to us.

With an independent courier service Horizon Mobility Ltd [HML] cannot be held responsible for timing on this delivery. HML will make every effort to ensure that the courier resolves their problem as soon as is possible to ensure they complete the service in a full and timely fashion.

What to Do When Your Courier Delivery Arrives

After your delivery has been made you will simply need to:

• Remove the packaging (remember to keep this)
• Remove your equipment from its box
• Put your mobility equipment together, if needed, using the instructions provided
• Your equipment is now ready to use
• If anything is unclear, please give one of our team a call on 0800 111 6234 and they will be happy to walk you through the process

You can then use your equipment for as long as you require.

Once the time comes for you to return the rental equipment to us:

• Dismantle the equipment
• Place it back in its packaging
• Call our office and we can book in a day for the courier to collect from you
• A driver will arrive to collect the equipment from you and return it to us

Ending Your Rental

You can end your rental at any time by contacting a member of our team by telephone on 0800 111 6234 or filling in our contact us form.  The hire will conclude 2 working days following notice to allow time for collection.  Our office will ring you to confirm the collection time the working day before collection.

If you would like the rental equipment collected from a different address to the delivery address this is not a problem. You can select your different collection address when booking online or you can give our team a call who will be happy to take the different collection address from you.

Collecting In-Store

If you decide to collect your equipment from our store, you will need to phone the office to book a collection slot which is quick, easy and convenient for you.
Please note:  if you decide to collect from our showroom, you will need to bring two forms of I.D from the following list:

Passport

Driving Licence

A letter from the Department of Work and Pensions  

Utility Bills

Bank Statements