Homecare Equipment Damage Protection
All our homecare equipment (Beds, Mattresses and Care Chairs) is covered against damage included in the hire price, providing this is not due to misuse or abuse but is subject to a £100 excess charge. This excess charge will be returned within 14 days of the safe return of the good hired, less any charges for damage caused to the product. If the damage exceeds the sum and is not settled by a valid insurance claim then the balance will also be payable.
EXCESS WAIVER FEE: You may choose to pay a fee of £10 on homecare equipment which will settle any excess on a successful insurance claim.
PLEASE NOTE: If a claim is made to the insurance company which they refuse to meet, then you will still be responsible for the costs of any damage, less the excess charge where the excess waiver fee has been taken out.
Wheelchair Protection
All our wheelchairs are covered against loss or damage included in the hire price, providing this is not due to misuse but is subject to a £50 excess charge. This excess charge will be returned within 14 days of the safe return of the goods hired, less any charges for damage caused to the product. If the damage or loss exceeds this sum and is not settled by a valid insurance claim then the balance will also be payable.
EXCESS WAIVER FEE: You may choose to pay a fee of £5 on wheelchairs which will settle any excess on a successful insurance claim.
PLEASE NOTE: If a claim is made to the insurance company which they refuse to meet, then you will still be responsible for the costs of any damage, less the excess charge where the excess waiver fee has been taken out.
