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Privacy Policy

Horizon Mobility Limited is committed to safeguarding the privacy of our customers and visitors to the website www.mobilityhire.com, whilst also providing the highest possible standard of service and compliance with all relevant Data Protection laws. When an order is placed on the website or a customer accesses account information a secure environment is provided by using a secure server. The secure server uses Secure Socket Layering technology (SSL) software which encrypts all information you input before sending it to us. Encrypting it prevents other internet uses from gaining access to this information. We follow strict security procedures in the storage and disclosure of information which is given to us to prevent unauthorised access. This Privacy Policy details what personal information we collect and how we treat any personal data which we collect from you.

Who We Are

We are Horizon Mobility Ltd, registered in the UK, company number 05928981. Located in Tewkesbury, Gloucestershire. We hire out and sell a wide range of mobility products on the internet for delivery all over the UK. The website, www.mobilityhire.com, is owned and operated by us.

Any questions relating to data protection should be directed to the below address where possible:

Mobility House, Formal Industrial Park, Northway Lane, Tewkesbury, Gloucestershire, GL20 8GY

The Data We Collect & Why

When you make contact with us for a quotation or to place an order, we need to collect certain personal information to process this. The personal information we hold includes but may not be limited to Title, name, address, contact details such as telephone number and email address, payment details, correspondence with us, previous orders and other similar information. For Here to Help customers we will also need to collect your National Insurance number and applicable benefit entitlement.

We also collect special category data on health and medical conditions to enable us to supply you with zero-rated VAT on certain products if applicable.

Your card details are never stored onsite or in any human readable format, our computers use your card details to take payment automatically. When your online order arrives with us, we encrypt your card data using AES, a worldwide industry standard. No employees have access to any sensitive customer information. Your full card details cannot be read by any staff when purchasing online, they can only see the last four digits of your card you have used.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

Our legal bases for collecting and processing your data are:

  • The pursuits of our legitimate interests including providing, improving and promoting our services.
  • For contracts, including enquiries pursuant to a contract.
  • Complying with our legal obligations.
  • Analysing our website’s performance and solving any problems.

Cookies

Our website uses “cookies”, these are small files which ask permission to be stored on your device. They help the website to remember specific information about your visit and respond to you as an individual. Our cookies do not contain any sensitive personal information such as your name, address or payment details. Most web browsers automatically accept cookies, but you can decline cookies by modifying your browser settings. This may prevent you from taking full advantage and accessing all the content on a website.

We use cookies for the following purposes:

  • Function – Some cookies are essential for the website to operate correctly and as you would expect. If you opt to disable these cookies then you may not be able to access all of the content on our website.
  • Performance – Some cookies help to improve the speed and security of the website.
  • Ease of Use – Cookies can remember your settings during and between visits. These allow you to shop online and to view your account including saving you having to log in every time you visit our site.
  • Improvement – We utilise cookies to monitor our websites performance and to analyse how you use it. This ensures our ability to provide a quality experience and customise what we are offering you. They also allow us to identify any problems there might be and eliminate errors messages.
  • Third Party Cookies – Like most websites, our website uses third party cookies to deliver the best shopping experience we can. Including third party functionality on some pages, for example embedding a YouTube video to show you how a product works. We also use Google Analytics to collect anonymous data about how visitors use the site. None of the cookies from trusted third parties store sensitive personal information.

Storage & Security

We are committed to ensuring your data is secure. We take reasonable precautions and where possible to follow industry best practices to prevent unauthorised access or disclosure. These include physical, electronic and managerial procedures to safeguard and secure any information we collect online.

When an order is placed on our website or a customer accesses account information a secure environment is provided by using a secure server. The server uses Secure Socket Layering technology (SSL) software which encrypts all information you input before sending it to us. Encrypting it prevents other internet uses from gaining access to this information.

Your card details are never stored onsite or in any human readable format, our computers use your card details to take payment automatically. When your online order arrives with us, we encrypt your card data using AES, a worldwide industry standard. No employees have access to any sensitive customer information. Your full card details cannot be read by any staff when purchasing online, they can only see the last four digits of your card you have used.

Different retention periods apply for different types of data. We normally hold personal data for 10 years from the end of your contract or your last contract with us. This allows us to serve our customers in the best possible manner, process any product recalls and for VAT recording requirements.

 

Information Sharing

To provide our services it is sometimes necessary for us to share some of your information with our partners. Our partners include online payment processors, insures, credit providers and couriers. When we have a legal obligation to do so or to exercise our legal rights, we will also share information with government bodies and law enforcement agencies.

We do not share any of your data with third-parties for marketing purposes.

Links

When you click on any links on our website, they may direct you away from our website. In these instances, we are not responsible for the privacy policy of other sites and encourage you to exercise caution and to check their privacy policy.

Your Rights

Your rights include:

  • You have the right to ask us what personal data we hold about you
  • You have the right to ask up to update or amend any out of date or incorrect data
  • You have the right to ask us to delete the data we hold about you
  • You have the right, in certain circumstances, to ask us to restrict the processing of data, this means we would secure and retain the data for your benefit but not otherwise use it

If at any time you wish to exercise these rights above please contact us on 0800 111 6234, email us at enquires@mobilityhire.com or write to us at the below address:

Horizon Mobility Ltd, Mobility House, Formal Industrial Park, Northway Lane, Tewkesbury, Gloucestershire, GL20 8GY.

We reserve the right to change this privacy policy at any time. Any changes or clarifications will, upon posting to the website, take immediate effect.